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With Pre-Order, you can purchase the latest items added to our store in advance of them arriving with us.
Your Pre-Order is prioritized (at no additional charge); meaning that as soon as the product arrives with us, we can wrap it straight back up; ready for collection via Click & Collect or dispatch to you — it often never even hits the stock room shelves!
With Prelaunch, the date when we expect to receive the product ourselves is still a little too hazy to be confident in accepting Preorders.
So, instead, you can submit your email address for the item you are interested in, and we will email you as soon as stock arrives in the system.
Estimated Shipping & Collection Dates are given on Pre-Order and Pre-Launch products. They are for indicative purposes only and can change at any time without notice.
The dates we provide are based on information given by our suppliers. Whenever we get updated information from our suppliers we will endeavor to update the Estimated Shipping & Collection Dates provided on product pages.
Hassle free returns
If there’s a problem with a product that you purchased from us, please bring it back to us. We will refund equipment, parts, accessories, and clothing for the original purchase amount within 30 days of your purchase for items returned in new condition or are defective. Bicycles can be returned or exchanged within 7 days if in like new condition. If as determined by our service technicians that the bike is no longer brand new condition the return may be subject to a 15% re-stocking fee. Merchandise returned that appears used may be subject to a restocking fee.
You may also ship an item back to us if it is defective or not to your satisfaction. Ship returns via Ground UPS or insured US Mail (we do not accept CODs). We will refund shipping costs on damaged or incorrect merchandise. Merchandise returned that appears used will be subject to a restocking fee.
Labor fees, such as custom wheel builds or other services, are non-refundable.
Season:2021
Brand:Dt Swiss
Code:LU2019
DT special red grease (Molykote TP 42) for servicing all DT Swiss ratchet systems.
Specially formuated in Switzerland to adhere to the ratchet teeth without clogging them, DT Swiss strongly recommend that only this grease is used on their ratchet systems.
Please note that only a very small amount is needed per service, even a small 20 gram pot should last a long time.
Only for use on the ratchets themselves, for pawl hubs and all other servicing tasks, DT suggest their universal all purpose grease (HBDT841).