If there’s a problem with a product that you purchased from us, please bring it back to us. We will refund equipment, parts, accessories, and clothing for the original purchase amount within 30 days of your purchase for items returned in new condition or are defective. Bicycles can be returned or exchanged within 7 days if in like new condition. If as determined by our service technicians that the bike is no longer brand new condition the return may be subject to a 15% re-stocking fee. Merchandise returned that appears used may be subject to a restocking fee.
You may also ship an item back to us if it is defective or not to your satisfaction. Ship returns via Ground UPS or insured US Mail (we do not accept CODs). We will refund shipping costs on damaged or incorrect merchandise. Merchandise returned that appears used will be subject to a restocking fee.
Labor fees, such as custom wheel builds or other services, are non-refundable.